Greetings from DSRC!!!!

DSRC provides competitive compensation that is revised purely on performance, flexible work hours, friendly work environment & Hybrid option. At DSRC you will have opportunity not only to learn but also explore your area of interest with respect to technology and also effectively use the skills acquired over few years of IT experience.

Experience: 5 to 6 years

Requirement: Senior DevOps and SysOps Consultant/Engineer

Responsibilities:

• Collaborate with development and operations teams to establish efficient and scalable DevOps practices and processes.
• Design, implement, and maintain cloud-based infrastructure and systems, leveraging technologies such as AWS, Azure, or Google Cloud Platform.
• Automate deployment, configuration, and monitoring of applications and services using tools like Jenkins, Ansible, or Terraform.
• Implement and maintain CI/CD pipelines to ensure seamless and efficient software delivery.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize and improve system reliability and availability.
• Collaborate with security teams to implement and maintain strong security measures across the infrastructure and systems.
• Develop and maintain documentation related to infrastructure, processes, and best practices.
• Provide technical guidance and support to development teams on infrastructure-related matters.

Additional Requirements:

• Deploy and configure Amazon Connect, utilizing your expertise to ensure optimal performance and functionality.
• Utilize a wide range of AWS services, including AWS Lambda, AWS S3, AWS CloudFront, and AWS API Gateway, to architect and develop scalable and secure cloud solutions.
• Design and develop Chat Bots using AWS Lex, leveraging natural language processing techniques to enhance customer interactions.
• Configure and automate IVR systems, integrating them with various platforms and systems.
• Demonstrate proficiency in designing “natural language” based interfaces to improve user experience and streamline operations.
• Manage and monitor databases, ensuring efficient data storage, availability, and security.
• Deploy and manage the product suite, ensuring smooth implementation and integration with client systems.
• Preferred experience with Contact Centre platforms such as Cisco, Avaya, and Genesys to facilitate integration and interoperability with existing systems.

Requirements:

• Bachelors degree in Computer Sciences or a related field.
• Minimum of 5 to 6 years of industry experience in DevOps and SysOps roles.
• Strong expertise in cloud-based DevOps practices and technologies.
• Proficiency in Amazon Connect deployment and configuration.
• In-depth knowledge of AWS services, including AWS Lambda, AWS S3, AWS CloudFront, and AWS API Gateway.
• Experience in developing Chat Bots, specifically using AWS Lex.
• Proven experience in IVR configuration, automation, and integrations.
• Ability to design “natural language” based interfaces.
• Competence in database management and monitoring.
• Familiarity with Contact Centre platforms, such as Cisco, Avaya, and Genesys, is preferred.
• Hold AWS Associate and Professional certifications, demonstrating advanced knowledge and expertise in AWS technologies.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities.
• Proven ability to work effectively in a fast-paced and dynamic environment.

Coding Skills:

AWS services, including AWS Lambda, AWS S3, AWS CloudFront, and AWS API Gateway.

Attractive compensation package based on skill set and experience.

Ps: Candidates with career break are welcome to apply.