January 9, 2017

"Unparalleled Experience  & Unmatched Quality"  - this characterizes the way we deliver our commitment to our clients. The uniqueness in the way we deliver our commitment is the collaborative nature of the engagement we nurture and build for each and every client.

Service Delivery Models essentially define the features and rules of the engagement between the Client and External Service Provider. While the market offers wide variety of service delivery and commercial models for procurement of services, DSRC offers two major delivery models and this is essentially defined based on how and where the customer wants DSRC to render its services.

Onshore Delivery Model

Under this model, DSRC offers the services of its project staff to be assigned and based at customer sites for the duration of the project engagement essentially to offer co-development or fully managed service delivery.

In a co-development engagement, Customer procures the services of project staff with specific experience and skill-sets to augment their in-house development team. The DSRC team works under the management of the Customer's Project Management Office and provides development and testing services for a well-defined duration with the option to extend if required. The service delivery responsibility rests with the customer; DSRC provides and supports the Customer with the required project staff offering well-rounded resources based on agreed pricing arrangements.

In a fully managed onshore delivery engagement, the responsibility to source, staff and manage delivery of the project, delivery of functionalities and achievement of milestones rest with DSRC. This model is best suitable when customer prefers to outsource delivery of an entire project to DSRC but requires the team to be based onsite. This model does not offer a cost-effective option for the customer but helps only when the Customer prefer to keep the team to be based at their offices. Best alternative to this model is the Managed Offshore Delivery Model, which is explained below.

Offshore Delivery Model

In this model, DSRC provides application services from its offshore software delivery centers based in Chennai, India. The Offshore Delivery Centers are housed in fully owned and managed by DSRC and has the best in network, hardware and software environments to support software development and testing.

Development resources assigned to work for Customers under this model would be full-time employees of DSRC - as a policy, we do not employ contract staff at our offshore delivery centers.

DSRC offers two service delivery options to Customers under this model:

Turnkey Project Delivery

This option involves fixed price approach to development based on detailed specification and would be suitable for situations where you want to outsource a complete project/product development for a fixed price.

Development projects are broken down into logical deliverables based on time-box or functionality or based on specific go-to-market strategies and milestones.
Ideally suitable for projects where requirements and deliverables are clearly defined. If detailed specification is not available, we can assist with a feasibility study and develop a detailed specification.

The project would be managed by an experienced Project Manager who would be responsible for the end-to-end management of the project requirements, design, development, testing and deployment.

Offshore Managed Delivery
  • This model is ideally suitable if you already have an in-house development team and are simply looking to cost effectively extend/complement your existing development capability, perhaps for new project, while your core team provides business-as-usual support.
  • This option involves use of our skilled offshore based development or testing resources for your specific deliverables, as an extension to your team.
  • Teams would be based at DSRC's offshore delivery centres based in Chennai, India.
  • Pricing based on a monthly basis. Blended pricing available for larger teams and longer committed contracts.